Our Client is a global leader partnering with companies on sales enabling, proceeds operations, and thought-leadership. With headquarters in Silicon Valley, CA, and offices around the world, they have hundreds of customers including top IT companies. Originated from data-dependent, digital-focused marketing, our Client delivers value at scale and speed to leaders in the industry. For an online advertising platform, we are looking for an Consultant.

Location: Cracow

Nr.ref: SCSOC 17/01/2022

Role and Responsibilities:

• Manage large amounts of incoming call, email and chat queries
• Develop an amicable customer relationship/experience
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills and Competencies:

• Proven customer support experience in the advertising domain
• Track record of over-achieving ticket handling quota
• Strong command over written English and German language
• Strong email communication skills
• Strong verbal communication skills
• Familiarity with CRM(SFDC) systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills

Mandatory Skills: 

• Proven experience in Campaign Management
• Google Sheets/MS Excel
• High level Verbal and Written Communication skills in English and German
• Proven experience in Customer Support/Customer Service

We offer:

• Personal development in an international environment
• Having a direct influence on the development of the project and its success
• An attractive salary and benefits package, that includes a lunch card and private medical care