Our Client is a global leader partnering with companies on sales enabling, proceeds operations and thought-leadership. With headquarters in Silicon Valley, CA and offices around the world, they have hundreds of customers including top IT companies. Originated from data dependent, digital focused marketing, our Client delivers value at scale and speed to leaders in the industry. For their growing service centre in Cracow, we are looking for a Client Service Agent.
Nr.ref: CSA 22/09/2020
- Liaise with Sales Representatives to collect all necessary business collaterals,
- Set up advertisers account on the internal platform, manage it and update with all necessary data,
- Assist clients regarding IT, cloud and advertising services, inform them and guide, whenever needed,
- Troubleshooting and communicating solutions to issues with services or escalating them further,
- Provide the highest level of service to ensure clients satisfaction.
- 1-5 years of experience in client service,
- Very good written and verbal communication skills in English and:
- Arabic and French or
- Portuguese and Spanish or
- Portuguese and German
- Knowledge in Google tools (Docs, Sheets, Slides, etc.)and/or understanding of digital advertising platforms is a big plus,
- Ability to multitask in a fast-paced environment,
- Logical reasoning and problem-solving skills,
- Basic rapport-building and active listening skills,
- Understanding tag implementation, experience with Salesforce.com is a plus.
- Personal development in an international environment,
- Having a direct influence on the development of the project and its success,
- An attractive salary and benefits package, that includes lunch card and private medical care,
- Possibility of further developing your skills, expanding your knowledge about our Client’s technology and opportunity to achieve the next steps in your career.
- +48 605 409 526
- +48 605 409 661