Our Client is a global leader partnering with companies on sales enabling, proceeds operations, and thought-leadership. With headquarters in Silicon Valley, CA, and offices around the world, they have hundreds of customers including top IT companies. Originated from data-dependent, digital-focused marketing, our Client delivers value at scale and speed to leaders in the industry. For their growing service center in Cracow, we are looking for a Client Service Agent.

Location: Cracow

Nr.ref: CSA 09/02/2023

Responsibilities:

• Liaise with Sales Representatives to collect all necessary business collaterals,
• Set up advertisers account on the internal platform, manage it and update with all necessary data,
• Assist clients regarding IT, cloud, and advertising services, inform them and guide, whenever needed,
• Troubleshooting and communicating solutions to issues with services or escalating them further,
• Provide the highest level of service to ensure clients’ satisfaction.

Requirements:

• 1-5 years of experience in client service,
• Very good written and verbal communication skills in English and:
  • Portuguese and another language
  • Italian and another language
• Knowledge in Google tools (Docs, Sheets, Slides, etc.)and/or understanding of digital advertising platforms is a big plus,
• Ability to multitask in a fast-paced environment,
• Logical reasoning and problem-solving skills,
• Basic rapport-building and active listening skills,
• Understanding tag implementation, experience with Salesforce.com is a plus.

We offer:

• Personal development in an international environment,
• Having a direct influence on the development of the project and its success,
• An attractive salary and benefits package, that includes a lunch card and private medical care,
• Possibility of further developing your skills, expanding your knowledge about our Client’s technology, and opportunity to achieve the next steps in your career.