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Our Client is a global leader partnering with companies on sales enabling, proceeds operations and thought-leadership. With headquarters in Silicon Valley, CA and offices around the world, they have hundreds of customers including top IT companies. Originated from data dependent, digital focused marketing, our Client delivers value at scale and speed to leaders in the industry. For their growing service centre in Cracow, we are looking for:

CLIENT SERVICE AGENT
miejsce pracy: Cracow, nr ref.: CSA 22/09/2020



Obowiązki na stanowisku pracy:
    Responsibilities:
  • Liaise with Sales Representatives to collect all necessary business collaterals,
  • Set up advertisers account on the internal platform, manage it and update with all necessary data,
  • Assist clients regarding IT, cloud and advertising services, inform them and guide, whenever needed,
  • Troubleshooting and communicating solutions to issues with services or escalating them further,
  • Provide the highest level of service to ensure clients satisfaction.
Od kandydatów oczekujemy:
    Requirements:
  • Minimum 1 year experience in client service,
  • Excellent written and verbal communication skills in German and Spanish, Portuguese
  • Knowledge in Google tools (Docs, Sheets, Slides, etc.)and/or understanding of digital advertising platforms is a big plus,
  • Ability to multitask in a fast-paced environment,
  • Logical reasoning and problem-solving skills,
  • Basic rapport-building and active listening skills,
  • Understanding tag implementation, experience with Salesforce.com is a plus.
Oferujemy:
    We offer:
  • Personal development in an international environment,
  • An attractive salary and benefits package,
  • Possibility of further professional development.



W CV prosimy o dopisanie następującej klauzuli: "Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z ustawą z dnia 29.08.1997 roku o Ochronie Danych Osobowych Dz.U. nr 133, poz. 883 z poźn. zm.)".